Privacy Policy

This page explains how Cosmobet handles personal data. Players from the United Kingdom should read this document carefully before creating an account or using any services on the platform.

How Cosmobet Collects Your Information

When you register at Cosmobet official site, the platform collects certain personal details. This includes your email address, chosen password, country of residence, and preferred currency. During account verification, additional documents may be requested. Typical KYC requirements include a passport, driving licence, utility bill, or bank statement.

The platform also gathers technical data automatically. This covers IP addresses, browser type, device information, and session activity. Such information helps maintain security and detect unusual login behaviour.

Types of Data Processed

Cosmobet processes several categories of personal information:

Identity data such as name and date of birth
Contact details including email address
Financial information related to deposits and withdrawals
Transaction records covering betting and gaming activity
Technical data from your device and browser
Communication records from support interactions

Payment processing involves methods like Visa, Mastercard, bank transfers, and cryptocurrencies including Bitcoin, Ethereum, and Tether. Each transaction creates records that the platform retains.

Purpose of Data Use

Personal information serves multiple legitimate purposes. The platform uses your data to operate your account, process payments, and deliver gaming services. Verification procedures help prevent fraud and comply with anti-money laundering requirements.

Cosmobet also uses data to improve its services. This includes analysing player behaviour, customising promotions, and enhancing platform security. SSL encryption protects information during transmission.

Certain third parties receive access to player data when necessary. Payment providers such as Skrill, Neteller, and MiFinity process financial transactions. Game suppliers including Pragmatic Play, Play’n GO, and Evolution require technical data to deliver their products.

Regulatory bodies may request information under the Curaçao licence framework. The platform shares data only when legally required or when essential for service delivery.

Your Rights Under Data Protection Laws

Players have specific rights regarding their personal information. You may request access to data held about you. Corrections to inaccurate information can be submitted through support channels.

Deletion requests are considered within legal constraints. Some data must be retained for regulatory compliance. You can contact the support team via live chat or email at support@cosmobet.com to exercise these rights.

Data Retention Periods

Cosmobet keeps personal data for defined periods. Active account information remains stored while you use the platform. After account closure, certain records are retained to meet regulatory obligations.

Transaction histories and verification documents follow specific retention schedules. These periods align with licensing requirements and financial regulations.

Security Measures

The platform implements multiple security protocols. SSL encryption secures data transmission between your device and the servers. Account protection includes login alerts and monitoring for suspicious activity.

Players should also review Cosmobet responsible gambling for information about self-protection tools. Setting deposit limits and using session time reminders helps maintain control.

Cookies and Tracking

Cosmobet uses cookies to improve user experience. Essential cookies enable basic site functions. Analytical cookies help understand how players interact with the platform.

You can manage cookie preferences through your browser settings. Blocking certain cookies may affect site functionality.

Updates to This Policy

The platform may revise this privacy policy periodically. Changes take effect upon publication on the site. Players should check this page regularly to stay informed about data handling practices.

Contact Information

Questions about data protection can be directed to the support team. Live chat typically responds within 2 minutes. Email enquiries receive responses within 24 hours. The support team operates around the clock to assist with privacy-related concerns.