About Us

This page explains who operates Cosmobet, how the platform works, and what players from the United Kingdom can expect when they register an account. The information below covers the company background, licensing details, operational standards, and how to reach the support team for further questions.

Company Background and Platform Overview

Cosmobet operates as an offshore online casino and sportsbook targeting players who prefer crypto-friendly payment options alongside traditional banking methods. The platform holds Curaçao licence OGL/2024/1798/1048, which permits it to offer casino games, live dealer tables, and sports betting markets internationally. While this licence does not carry the same regulatory weight as a UK Gambling Commission permit, it does establish basic operational standards including player fund separation and dispute resolution procedures.

The Cosmobet official site features over 6,000 games from more than 30 software providers. Slot titles come from studios such as Pragmatic Play, Booongo, Hacksaw Gaming, Play’n GO, Nolimit City, and Relax Gaming. Live casino content is supplied by Evolution, Pragmatic Play Live, Ezugi, Lucky Streak, and BetGames. The sportsbook covers football, tennis, basketball, e-sports, racing, and virtual sports.

Players can deposit using GBP, EUR, USD, or cryptocurrencies including Bitcoin, Ethereum, Litecoin, Tether, Ripple, Dogecoin, Dash, and USD Coin. Minimum deposit stands at £20 for most methods, and withdrawals start from £20 for SEPA bank transfers or £30 for crypto payouts. Weekly withdrawal limits are capped at £7,500, with monthly limits set at £15,000.

Licensing and Regulatory Information

The Curaçao eGaming authority issued licence OGL/2024/1798/1048 to the operator behind Cosmobet. This licence requires the platform to maintain SSL encryption for data protection, use certified random number generators for game outcomes, and provide responsible gambling tools such as deposit limits and self-exclusion options.

Players should understand that Curaçao-licensed platforms are not subject to UK Gambling Commission oversight. This means certain consumer protections available to players at UKGC-licensed casinos may not apply here. However, the licence does mandate fair treatment of players and provides a framework for dispute resolution if issues arise.

Security and Data Protection

Cosmobet employs SSL encryption across all pages to protect personal and financial data during transmission. Account security features include login alerts for unusual activity, session monitoring, and temporary account locks after multiple failed login attempts. Players must complete KYC verification before making withdrawals, which typically requires submitting a government-issued ID such as a passport or driving licence, plus proof of address like a utility bill or bank statement.

For detailed information about how your personal data is collected, stored, and processed, you can review Cosmobet terms and conditions on the dedicated page.

Responsible Gambling Commitment

The platform provides several tools to help players manage their gambling activity:

1. Deposit limits allow you to cap daily spending at £5,000 maximum
2. Self-exclusion options enable temporary or permanent account closure
3. Cooling-off periods provide short breaks from gambling activity
4. Reality checks remind players how long they have been playing

Support staff can assist with activating any of these features through live chat or by emailing support@cosmobet.com.

Customer Support Availability

The support team operates around the clock and can be reached through two main channels. Live chat typically responds within 2 minutes and handles most queries including account issues, payment questions, and bonus enquiries. Email support at support@cosmobet.com responds within 24 hours for more complex matters requiring documentation or detailed investigation.

Support is available in English, German, French, Italian, and Spanish. UK players can expect responses in English without needing to specify language preferences.

Platform Accessibility

Cosmobet does not offer dedicated mobile apps for Android or iOS devices. Instead, the platform uses a mobile-optimised browser interface that works across smartphones and tablets without requiring downloads. Registration, deposits, gameplay, and withdrawals can all be completed through mobile browsers including Safari and Chrome.

Account creation takes approximately 2 minutes and requires only an email address, password, country selection, and preferred currency. Email verification is mandatory, and KYC documentation must be submitted before processing any withdrawal request.